Refund Policy
Last updated November 3, 2026
In short: cancel anytime. Your Full Access continues until the end of the period you've paid for. We don't give refunds for partial periods.
Cancelling
- Go to Account → Manage Subscription on patlens.app and cancel. You can also use the link in your Lemon Squeezy receipt email.
- After you cancel, you keep PATLens Full Access until the end of your current paid period (1 or 3 months). You won't be charged again.
- Your free account, your practice history and your free questions stay available after Full Access ends.
Refunds
- PATLens Full Access is $9.99 per month for subscriptions started on or after November 1, 2026 (12:00 a.m. Pacific Time) ($4.99 per month for subscriptions started before then, which keep that price while they stay active), or $24.99 for 3 months where offered. Payments are non-refundable, and we don't give refunds or credits for partly used billing periods, including when you cancel partway through one. A free trial, if offered, is not charged when you cancel before it ends.
- Mistaken charges: if you were charged twice, charged after you cancelled, or charged because of a technical error on our side, contact us and we'll refund the incorrect charge.
- If a refund is issued, Full Access for that payment ends when the refund is processed.
- This policy doesn't affect any refund rights you have under the consumer laws where you live.
Who handles payments
Payments are processed by Lemon Squeezy, our merchant of record, so the charge appears from Lemon Squeezy on your statement. Approved refunds go back to the original payment method; how long it takes to appear depends on your bank.
Contact
Billing questions: support@patlens.app. Please include the email address on your account and your Lemon Squeezy order number if you have it.